Current Rates (Effective January 2019)
New city rates (PDF) go into effect in January 2019.
Turn on Water
For our residents in the Winn Ridge community, please see this page.
Scan and email the completed Residential (or Commercial) form to Utilities. Please include a copy of your photo ID with the email. Once we respond to your email, you may call 940-440-9343, option 1 to make payment of the deposit and application fee. Please allow 48 hours' notice to process your request.
The Water Billing Department invoices city residents for the water, sewer, and trash services. Services are billed in a combined monthly statement. Payment is due by the 5th of each month to avoid penalties, and by the 15th of each month to avoid cut-off.
Online Access & Payment
- Access your account online to make payments or view account information. A bank draft is also available.
- To pay your bill by phone, please call 855-295-8017.
Waste Connections observes Thanksgiving and Christmas Day. When these holidays occur, trash and recycle services will be delayed by one day. The pick-up schedule will not change on any other holiday. Please see the trash and recycling brochure for more information.
- Bulk pick-up is the third Saturday of each month. Please download the Waste Connect App, go to the Waste Connect website and scroll to the bottom of the page, or call 469-452-8000 to sign up.
- For missed collection or other problems, please download the Waste Connect App, go to the Waste Connect website and scroll to the bottom of the page, or call 469-452-8000.
Up to Date Contact Information
Please ensure that your current phone number, email, and mailing address are reflected on your account.